Salesforce.com is the world’s leading CRM and cloud computing company with over 97 000 companies already taking advantage of the platform to manage their client and customer relationships. The Salesforce AppExchange permits users to enhance their CRM experience by integrating extra functionality.
The Viadeo app adds a social layer to Salesforce users’ client and prospect management. Users are able to search prospects and companies on Viadeo and to use their network to enhance prospect monitoring by connecting with potential leads as well as accessing status updates and Viadeo network news all from within the Salesforce platform.
For more information or to download the Viadeo App visit the Salesforce AppExchange.
Technology Providers and the Viadeo Graph API
Email clients
Allow users to enjoy the benefits of socially enhanced emails by allowing them to keep up-to-date with their contacts’ activity, profiles and updates. Enable them to expand their network with one click by adding new contacts straight from their inbox. Integrate with Viadeo Search so that search results will include relevant results from millions of professional profiles, forum posts and answers to industry questions.
Address book tools
Permit users to synchronise their address book with their Viadeo contact list and to add new contacts to their professional network with one click. Users can have new professional contacts suggested to them based on industry, shared professional experiences and interests, increasing their networking opportunities as well as their professional contact list. Users’ address books can be enhanced with up-to-date contact details and profile pictures taken from their professional profiles.
Collaborative workspace tools
Integrate the Viadeo social graph to enable users to invite their professional contacts to a shared workspace and facilitate messaging between project participants. Allow users to link their workspace to a Viadeo group, letting them see their group newsfeed from within the software. Add filters like project keywords or workspace collaborators to the Viadeo activity feed so that participants can keep track of network updates and relevant news.
CRM software
Enable users to search Viadeo for contacts at companies they are interested in and to send connection requests from within the software. Users can also see at a glance if they already have contacts associated with particular accounts.
Social aggregators
Enable users to keep track of the activity and news updates from their professional network and to update their Viadeo status and other network statuses simultaneously.
Instant messaging tools
Increase users’ IM contact lists by synchronising professional contacts who have listed their IM identifiers on Viadeo and enable them to call professional contacts who have made their phone number available. Allow users to update their status from within the software and to keep track of their network activity from their desktop.
Discussion forums and blog sites
Integrate with Viadeo groups so that users can post updates from either platform. Enable users to recommend posts or content to their professional contacts, increasing return traffic and overall engagement.